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JEWELLERY CARE & WARRANTY

​WARRANTY
Our sterling silver and gold plated jewellery have a warranty of 6 months and a Life time assistance.  
HOW TO TAKE CARE OF YOUR SILVER JEWELLERY?
  • Sterling silver jewellery is a timeless investment. However, in order to keep your jewellery looking shiny and new in years to come, special care is required.

 

  • Avoid direct contact with water and chemical products e.g. creams and perfume. Skin and hair products such as body lotions, perfumes and creams can react adversely with jewellery causing precious metals to tarnish and/or erode.

 

  • It is advisable to apply any cosmetic products in advance of putting on jewellery.

 

  • Jewellery should not be worn in the shower or bath, or when bathing in a hot tub, pool or in the sea. Chemicals such as chlorine can damage, discolour or erode precious metals and gemstones. 

 

  • As 925 sterling silver is a relatively soft metal,  it can be easily exposed to collisions with other surfaces which creates dents and small wounds.  Scratches and small bulks are not considered a defect, but just a sign of normal wear and tear. However, in order to minimise the chance of damage from knocks, scratches or sharp blows, it is advisable to remove all jewellery when partaking in any physical or labour intensive activities. For this same reason, it is also advisable not to wear jewellery when asleep at night.   
HOW TO CLEAN YOUR SILVER JEWELLERY?
  • Sterling silver can tarnish over time when exposed to the open air. Tarnishing is a natural process that can be cleaned. 
  • Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewellery in clean water. 
  • If you still could not remove the dirt, we recommend to contact us or to visit a goldsmith who can professionally clean the jewellery and check clasps, mounts, setting and soldering. 
  • Gold plated jewellery requires more care. Although gold-plated jewellery will not tarnish over time like silver, the gold appearance may slightly fade depending on wear and exposure to chemicals and cosmetics. Care should always be taken when cleaning gold plated jewellery to protect the layer of gold from being worn away or scratched.
  • If your jewellery has lost its gold tone before you thought it would, contact us at beho@behostudio.com and we will give you more information about our personalised plating service, with which you will be able to make your pieces shine again like they did when you bought them.

 

HOW TO STORAGE YOUR SILVER JEWELLERY?
  • Store all jewellery in a clean, dry place away from direct sun exposure and other atmospheric elements. Do not store jewellery next to radiators, windowsills or in rooms with excess condensation, such as bathrooms or wet rooms. Damp and hot conditions can cause precious metals to discolour, tarnish and erode as well as damage gemstones. Silver in particular is susceptible to tarnishing. 
  • Keep all jewellery in separate cotton pouches to prevent pieces rubbing and scratching against one another. Storing silver jewellery in individual, air-tight plastic bags can help reduce or prevent the effects of this.

 

HANDCARVED STONES JEWELLERY
  • Behô studio only use natural stones which may result in different patterns and unique looks of the stone.
  • The stone might also come with different hardness, but all stones are fragile and might break or chip if they collide with a hard surface.  Chunky jewellery made of natural stones, like Behô studio rings, are easily exposed to collisions with other surfaces which creates dents and small wounds. Scratches and wounds are not considered a defect, but just a sign of normal wear and tear.
  • Avoid direct contact with water and chemical products e.g. creams and perfume. Skin and hair products such as body lotions, perfumes and creams can react adversely with jewellery causing precious metals to tarnish and/or erode. It is advisable to apply any cosmetic products in advance of putting on jewellery.
  • Jewellery should not be worn in the shower or bath, or when bathing in a hot tub, pool or in the sea. Chemicals such as chlorine can damage, discolour or erode gemstones. 
HOW TO CLEAN YOUR STONES JEWELLERY?
  • Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewellery. 
  • WARNING: If your hand carved ring is metal plated on the top it is recommended that you just use water to clean it.

 

HOW TO STORAGE YOUR STONES JEWELLERY?
  • It is recommended that you storage your stone jewellery in a clean, dry place away from direct sun exposure and other atmospheric elements. Do not store jewellery next to radiators, windowsills or in rooms with excess condensation, such as bathrooms or wet rooms. Damp and hot conditions can cause discolouration, tarnishing and erosion as well as damage gemstones. 
  • To avoid scratching and rubbing, please store each item individually in provided Behô cotton bags. This also helps avoiding any exposure from direct sunlight which might cause the jewellery and stone to fade.